Shipping and Delivery

Shipping & Delivery

We deliver to worldwide:

All items are usually shipped within 48 hours of payment and will be conveniently delivered to your home or office. Deliveries take place Monday - Friday during normal business hours. Our carriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. Couriers will not leave parcels unattended. If you are not available to accept your delivery, a delivery slip will be left at the delivery address. You will then need to contact the relevant carrier to arrange for re-delivery or collection at a later date.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email with your tracking details, and instructions on how to track your order. For any queries relating to tracking, please contact us.

ESTIMATED DELIVERY TIME

Delivery throughout Asia typically takes approximately 14 business days. Please note this time frame is an estimate, and our carriers endeavour to meet these estimate at all times. Please allow an extra 2 business days for deliveries to remote areas.

PICK UP

5 Star Hotel Collections products are available for pickup at our stores.

PLEASE NOTE

At this stage, all items are fulfilled by our Singapore dispatch facility. Customs, duties and sales taxes may be applicable to your order. Please see terms and conditions for more details